Observer Research Foundation
20,Rouse Avenue Institutional Area, New Delhi - 110002
All purchases are non-returnable and non-refundable unless the product is damaged, defective or incorrectly shipped.
If you receive an item different than what was described in your order confirmation email, or that is clearly in worse condition than indicated, please email them reporting the condition of the item on receipt.
Returns of all damaged, defective or incorrectly shipped items must be postmarked within 15 days of the date on your packing slip. Buyers are requested to send the items along with the following paperwork to the THIRD PARTY SELLER to better process the return requests.
- Packing Slip / Invoice
- Reason for return
- Printout of the email correspondence with the third party seller.
If the order is REFUSED, RETURNED DUE TO INSUFFICIENT ADDRESS, INCORRECT ADDRESS, UNCLAIMED or does not have a reason enclosed, entitled to charge a restocking fee of 10% of the sale price or INR 25.00 (whichever value is greater).
Upon the third party seller’s determination that the product is damaged, defective or the wrong item was shipped, the seller will issue a full refund of the amount and shipping cost for that item. This process usually takes about 15-20 business days from the day the sellers receive your return. All returns must include the original factory packaging.